GENERAL TRAVEL CONDITIONS: Bulgaria – Slovakia-Czech Republic – Germany – “SP Racic Co.” SD
By purchasing a transportation document, the passenger accepts the General Terms and Conditions fully and without any exception!
In case of controversial situations between the passenger and the company, the rules and regulations are applied.
Passengers from Hannover, Halle, Leipzig, Brno and Bratislava should confirm their trip on the mobile phones in the busses. They could be found on the main page of the website. www.racicbg.com
The bus passes through the Leipzig, only if the passenger has a paid ticket in advance
1.The ticket provides bus transportation for the holder and their luggage, consisting of 1 suitcase (60x40x80cm) of weight up to 30 kg and a handbag (40x20x30cm) of weight up to 5kg. Per person/ ticket. The second luggage will be charged 5 EUR or 10lv.
2.On-line ticket bought 24 hours before departure is only valid if confirmed by a call on +359 887 208 506. Tickets including return are valid for 12 months. The return date should be fixed 7 days before the departure. In case of return ticket, there is no refund for the second ticket, in case the first was used. The ticket could be returned 72 hours before departure with default of -10%. In case of return during the 72 and 24 hours before the departure the default is -40%. In case of return in less than 24 hours, there is not refund, which applies also in cases of stolen or lost ticket. In case of a ticket cancellation by bank transfer, online or with credit/debit card, the company returns the amount by bank transfer and withholds the bank charges. A copy of a ticket could be purchased with fee of 30 BGN. Over reservation is possible only 24 hours before departure with the price of 10EUR/ 20BGN
3.The tickets categories are the following: Front seats from №5-24- standart price; Medium seats from № 25-40-discount price; Back seats from 41-49/57-discount price. In case of fixed return ticket the seats categories are included in both ways. In case of return ticket with not fixed return date, there is no front seat saved for the return trip. The company keeps the right to change the seat within the category without announcement. In case of seat booking the fee of 10EUR/ 20BGN should be paid for each direction. Each passenger has the right to use discount once and has to be sure the paid amount corresponds to the price on the ticket.
4.In case of trip from Germany, the Czech Republic and Slovakia there should be a booking in advance on one of the following numbers: +359 887 208 506; +359 885 616 830; +359 889 707 597 The time of the announced intermediate stops is a subject of changes. Departure from an intermediate stop should be confirmed at least 2 hours before on the mobile phones in the busses and the passenger is supposed to be informed about any following changes in the departure time. The company doesn’t have the responsibility to inform the passengers about changes in the time via call or text message.In case of changes in the time, because of objective reasons and failure to connection to other vehicles,, the company has no responsibilities and refunds are impossible. In case of canceled trip only the unused part of the route is paid back.
5.Every passenger is insured during the trip. The company has no responsibilities for: life insurance, medical bills; problems with passports and customs; lost/stolen luggage before getting in the bus and after getting off the bus; The company is not responsible and does not owe compensation for theft, loss, damage to valuables, money, documents, equipment, etc., which are not allowed for transport in the luggage compartment. The passenger is personally responsible for storing hand baggage. The carrier does not carry unaccompanied shipments and does not deal with complaints in this respect in the case of unregulated employee agreements.The price of the ticket includes only passenger and baggage carriage to the location indicated on the ticket. All additional services provided during the trip, such as internet, multimedia, TV providing and more, are free of charge. The lack of some free services does not entitle the Passenger to claim reimbursement.
6.The carrier has the right to unilaterally terminate the contract if a passenger is aggressive, under influence of alcohol and/or other substances or the bus crew suspects that the travel documents are inadequate and may cause problems on customs. Smoking and use of alcohol on the bus are forbidden. The use of a seatbelt during the trip is a must and any fines that might occur are paid by the offender himself. The toilet facilities in the bus are used only by passengers with health problems and children. For security reasons, the keys for the toilet facilities are with the driver. There are regulated resting stops on certain places. Upon expiration of the pause, the bus leaves and the delayed passengers continue the journey independently without the right of compensation. Pet transportation is not allowed.
For more information contact us.