Privacy policy

Personal data required to make reservations and purchase services

The personal data provided by you or our partners, which are necessary for making reservations and purchases of bus tickets (including those made online), as well as other services offered by the company “SP Racic sie” SD, are processed under strict compliance with the requirements of the legislation in Bulgaria.

In order to process and fulfill your reservation and all related activities we require certain personal data, for example name, date of birth of each of the travelers and e-mail and telephone number for feedback. By providing us with your personal data, you expressly confirm and accept that “SP Racic sie” SD will dispose of your personal data in accordance with these Rules and the corresponding legislation and regulations in Bulgaria. We provide your data to the competent authorities or the court only at their request and in the cases required by the relevant laws.

Services provided by third parties - Carriers

When ordering services provided by third parties – Carriers through “SP Racic sie” SD, you expressly consent to your data being forwarded by “SP Racic sie” SD to third parties who need them to provide the services, requested by you.

Incorrect and incomplete data

We shall not be liable for any damages arising from incorrect or incomplete data provided by you

Protection of your personal data

It is our responsibility and obligation to make efforts, including taking reasonable technical and security measures, to protect and securely store your personal data, to protect your personal data from unauthorized access, use, as well as tampering or unauthorized deletion.

Only persons who need it for the above purposes have access to your data.

We will not use your personal data for marketing purposes without your express prior consent.

Privacy Policy - Online

Online reservations do not require registration on the site, but require the provision of personal data with each reservation. We manage the information about your personal data for the period of time necessary to fulfill the above purposes or for the period of time prescribed by the relevant laws.

During the use of our website, your browser stores “cookies” on the hard drive of your computer or mobile device. You can prohibit or allow their use. We only use the stored data sent by your browser and computer in aggregated form for statistical purposes and to get the opportunity to further develop the services we offer. Please note that this information is for our use only – we do not disclose or share this information with third parties


For more information contact us.